Superbiz Red Carpet
Superbiz Red Carpet is the Superservice you deserve. It is a better, faster, and more efficient exchange exclusively for Superbiz members. In the barter world, customer service is everything and our commitment is to you! That’s why we created Superbiz Red Carpet.
At Superbiz, we are dedicated to serving all of our member’s wishes and needs with respect, concern, and exceptional customer care; it’s not only our promise,
it’s our ethic and our passion as well.
Answers are always just one call away,
where a Trade Director can be reached immediately with a promise to:
- Listen with respect and care
- Absorb the member’s wishes and needs as our own
- Do the barter related work, not ask the customer to do it
- Offer specific solutions, not runarounds
- Give satisfaction and a sense of accomplishment
Whether the request is simple or complex, we will always do our best to reach your goal.
What our members should expect from Superbiz Red Carpet:
- Resolution in a single call
- Super Trade Directors that you can easily communicate with via Telephone, Email, SMS Text, or Fax
- Brokers that are available just when you need them, including days, nights and weekends. At Superbiz, we’re not “Nine to Fivers.” We are dedicated barter professionals that put the member’s needs and wishes first and will walk the EXTRA MILE to fulfill them
- Needs are understood
- Your barter trade records and history are accessed quickly via our automated computer brokering system
What We Do! We:
- Provide expeditious customer service and barter trade brokering
- Pride ourselves in our transaction, record keeping, and billing accuracy
- Conduct ourselves with integrity, professionalism, and grace
- Honor those with whom we work, as we will honor those we serve
- Are responsive to the needs and requests of our customers and business partners
Excellent Service Experience
Ensuring YOUR contact with our Super Trade Directors at all times is:
- ‘Round-the-clock’ instant access to barter professionals (‘Trade Directors’) who are knowledgeable, fully trained, and committed to delivering service excellence to YOU, wherever YOU are in the world, 24 hours a day, 365 days a year
- Every member of Superbiz gets proactive vs. reactive service
- Dedicated Trade Directors that provide personalized service
- Courteous & professional Trade Directors
- Friendly & personalized – exhibiting personality & character, not ‘automated’ or ‘call-centre-like’ following prescribed scripting
- Updates on request status (via email and phone) as frequent as necessary to keep YOU properly informed.
- Ad-hoc request status updates available, 24/7/365, wherever YOU are in the world
- Experienced Super Trade Directors asking relevant & detailed questions about your request(s) at the point of initial discussion according to your unique barter request, saving YOU time and preventing delays
Valuable & Relevant
- Understanding YOUR lifestyle, wants and barter needs, and providing ‘Insider’ objective solutions and referrals, based on YOUR personal preferences & interests** – using an exclusive network of Worldwide Barter Exchanges
- Handling & fulfillment of YOUR Barter requests with the utmost sensitivity, discretion and confidentiality, as well as cultural considerations and awareness at all times
Effective & Rapid Complaint Handling
- Available for YOUR valuable feedback via phone, email, face-to-face meetings or on: firstname.lastname@example.org
- Swift acknowledgement of YOUR Superbiz experience related concerns by your Trade Director and Trade Manager where necessary, personalized handling & investigation by an appropriate Superbiz team member, committed to acting in YOUR best interests at all times.
- Follow up post-complaint resolution to ensure your customer satisfaction and to get the trade done
- Regularly contacting YOU directly via telephone, email or in person, from an appropriate Superbiz Team member to gauge the quality of your Superbiz experience.